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Boone Memorial Hospital Receives CMS Five-Star Patient Survey Rating for Third Consecutive Year

BMH one of only five hospitals in W.Va. to receive five stars in the patient survey category

Boone Memorial Health’s (BMH) critical access hospital in Madison, W.Va., received a five-star patient survey rating for 2022 from the Centers for Medicare & Medicaid Services (CMS). BMH has received a five-star rating in the category – the highest achievement level possible – for three consecutive years.

According to CMS’s website, the patient survey rating measures patients’ experiences of their hospital care. Recently discharged patients were asked about important topics like how well nurses and doctors communicated, how responsive hospital staff were to their needs, and the cleanliness and quietness of the hospital environment.

“Our providers and staff are committed to delivering high-quality health care while maximizing the experience for our patients,” said Boone Memorial Health Chief Nursing Officer Terri Castle. “While there is always room for improvement, our five-star patient survey rating illustrates that patients recognize our efforts toward that commitment.”

Boone Memorial Hospital also received four out of five stars in CMS’s overall star rating category for the third consecutive year. According to CMS, the overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care.

“Our BMH healthcare heroes are second to none,” said Boone Memorial Health Chief Executive Officer Virgil Underwood. “These ratings are a direct result of their dedication to quality care, responsiveness to patient feedback, and embodiment of BMH’s core values of compassion, accountability, respect, and excellence. We will continue to carefully review each patient survey response and other feedback to further enhance the care BMH provides.”

For 2022, Boone Memorial Hospital is one of only five hospitals in West Virginia to receive five stars in the patient survey category, and one of only eight hospitals in West Virginia to receive 4 stars or better in the overall star rating category.

About Boone Memorial Health

Boone Memorial Hospital, Inc. (d/b/a Boone Memorial Health) is a non-profit health system based in Madison, W.Va. which primarily serves patients across Boone, Lincoln, Logan and southern Kanawha counties. Boone Memorial Health includes a critical access hospital with a 25-bed inpatient unit, Level IV Trauma Center Emergency Department, and Black Lung Center; two rural health clinics with two expansion locations; and a substance and mental health treatment program. In addition, BMH offers several specialty practices and ancillary services at our locations throughout Boone County. For more information, visit Memorial Hospital has a new name. During a press conference held June 20, hospital leaders announced that the organization will now be known as Boone Memorial Health. The new name, representative of Boone Memorial’s first major branding initiative since opening its doors in 1964, more closely reflects its expanded footprint, capabilities, technology, and focus on community health and disease prevention.

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