Patient Policies, Notices, and Other Information of Interest
For more information about receiving financial assistance for your healthcare needs and to access Boone Memorial Health’s Financial Assistance Policy, visit the Financial Services Page.
Click for a copy of Boone Memorial Health’s Notice of Privacy Practices
Click for a copy of Boone Memorial Health’s Notice of Language Assistance Services.
Patient Non-Discrimination Notice
Discrimination is Against the Law
Boone Memorial Hospital, Inc. complies with applicable Federal civil rights laws and does not exclude people, treat them differently, or discriminate on the basis of race, color, national origin, age, disability, sex (including sexual orientation or gender identity), or any other legally-protected characteristic.
Aids and Services Offered
Boone Memorial Hospital, Inc. provides:
- Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please notify any staff member for assistance.
Grievance Procedure
If you believe that Boone Memorial Hospital, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or any other legally-protected characteristic, you can file a grievance with:
Terri Castle, RN, BSN
Chief Nursing Officer, Corporate Compliance Officer, and Section 1557 Coordinator
701 Madison Avenue, Madison, West Virginia 25130
304-369-2931 | tcastle@bmh.org
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Terri Castle, Chief Nursing Officer, Corporate Compliance Officer, and Section 1557 Coordinator, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
1-800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
To download a copy of this notice, click here:
